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Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. We think in terms of solutions and optimise along the entire process - from planning to maintenance, modernisation and digitalisation. As a service specialist in the manufacturing industry, we know that people make the difference. Respect, team spirit and variety define working at Leadec. We are proud of our work - over 23,000 different personalities at more than 350 locations on four continents for over 60 years.
 

 
City:  Stuttgart, Garching, Chemnitz
Job Function:  IT; IT Infrastructure; IT Systems & Processes; Sof
Level of Experience:  Mid-Career
Recruiting Team Contact:  Tatjana Bieker +4915224839125

IT Service Manager Service Delivery Cloud (m/f/d)

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. 

 

Your tasks

  • Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery

  • Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes

  • Managing tasks: Independent monitoring of contract related and SLA responsibilities

  • Recording conscientiously: Completing and maintaining documentation for cloud topics

  • Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery

 

Your profile 

  • Education: Completed studies in computer science, business informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience)

  • Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers

  • Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes

  • Languages: Conversationally fluent English language skills required (min. C1/ C2); German language skills are advantageous

  • Personality: Goal-and solution-oriented way of working as part of a team, analytical approach to challenges, willingness to constantly deal with new technologies

 

Your benefits

  • Security: The security of a large, globally active company with high standards for occupational safety

  • Prospects: Structured induction into the new area of responsibility, training and further education opportunities, e.g. via our Leadec Campus

  • Remuneration: Attractive remuneration commensurate with qualifications

  • Vacation: 30 days vacation entitlement

  • Flexibility: Proportionate mobile working and flexible working hours

  • Benefits: "Me@Leadec" makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use)

  • Transparency: Easy access to company information and news via our employee app "we.do"

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